Pledge Manager Instructions

In order to complete your survey and receive your rewards, you have two options. You can complete the survey anonymously or create an account using the same email that you use on Kickstarter. This is the same page you'll find your account downloads if you're entitled to any.

To complete your survey anonymously:

You can also create an account to make updating and accessing your Kickstarter pledge details easier in the future.

To create an account:

  • Go to
  • Create an account using your Kickstarter email address (your email address will serve as your username)
  • Once you've created your account, log in here:
  • Upon login, you'll be asked to verify your email to ensure that you find the correct pledge.
  • Once you've clicked the link in the email, your pledge will show up in your account
  • You can now view your pledge, update your survey and upgrade your pledge if you so choose

Please note that at peak times, and depending on your email provider, emails can take a little bit to arrive, anywhere between 5 and 30 minutes. It can also sometimes end up in spam or a separate "tab" if you use gmail. Keep in mind that if you received a success message, requesting another email will only make it take longer. If you believe you're experiencing an issue, email us at with the subject line SUPPORT.

To upgrade your pledge:

  • To upgrade your pledge, you'll need to first create an account and retrieve your pledge using the instructions above.
  • Visit and choose your pledge and add it to your cart
  • On the next page, choose any add-ons you'd like and scroll down and click "Continue to Shipping" (choose your country even if your current pledge or add-ons don't require shipping)
  • Once you've set your shipping country, you will be directed to your cart. From here you can change your pledge, add other add-ons or check out.

To use your account credit:

  • If you added extra funds to your pledge during the Kickstarter, you can use this to "purchase" your selected add-on.
  • Once you're logged in, go to
  • From here, choose any add-ons you want and add them to your cart as normal
  • When viewing your cart and on the checkout page, your credit will automatically be applied.
  • If there are other things in your cart, note that the credit is being used, but if there is a balance left over, you'll have to pay the rest of the balance.
  • If there is no balance left, you'll be directed to the "Free Checkout" page, and simply have to click through to "claim" your add-ons

A note about account credit:

It's important to remember that if you added funds during the Kickstarter, that credit is applied to anything you purchase at checkout.

If you believe you're experiencing an issue, email us at with the subject line SUPPORT and we'll help you out.